Meet the Team

Our team is a reflection of our company ethos, multi-lingual, multi-faith, and multi-cultural, respecting any faith, nationality, origin and destination. Our expertise, professionalism, reliability and our dedicated staff deliver a prompt service on our client’s behalf, across the world, with care and speed.

We have created a network of partners since our inception and now have a global reach with over 500 agents worldwide. Our global partners are selected for their reputation and the quality of service they continuously offer, through working together, we know we can rely on them to work as quickly as they can to bring loved ones home.

Tony Rowland
Tony RowlandChairman


Tony is Senior Partner, with lifetime experience of funeral direction. Tony created the strategies which formed the International Department in the 1970s . He continues to be involved in the day to day running of the business, and also with local organisations such as Rotary, the Scouting Association, and the local festival committee.

Stephen Rowland
Stephen RowlandManaging Director

Bsc Bus Hon, NAFD dip

Stephen worked for Rowland Brothers when he left school, then completed a training course with the Great Southern Group. He graduated with a business degree and travelled the world for two years. When he returned to the business, he started work on the shop floor, in all departments, including four years in the International Office. Steve recently became Partner and is
Managing Director of Golden Leaves pre need Funeral Planning, which offers repatriation plans to and from the UK.

Fiona Greenwood
Fiona GreenwoodOperations Director
RBI Operations Director Fiona speaks fluent Spanish and has more than 25 years management experience in the Assistance and Travel Claims industry. She joined RBI in March 2011 and her leadership, communication, organisational skills and knowledge of the assistance industry enhance the services we provide to our clients around the world. Fiona has great respect from colleagues, customers, and suppliers over the many years she has worked in the global travel and assistance industry.
Nathalie Martell
Nathalie MartellOperations Manager
Natalie, RBI’s Operations Manager, is a fluent French speaker who lived in France for six years, where she became immersed in the language and culture of Normandy. She understands customer expectations in the fast moving world of travel and communications and does her utmost to empathise with bereaved families, which is proven by the wonderful compliments she receives.
Krzysztof Papierowski
Krzysztof PapierowskiSenior International Co-ordinator
Kris is fluent in Polish, and is very much at home in an international environment. He understands the important decisions which bereaved families have to make, and the emotional pressure of a situation they never expected to encounter. Kris is always looking for options and solutions for families to consider at such a challenging time.
Ann-Marie Brown
Ann-Marie BrownAccounts Assistant
Ann-Marie has over 10 years experience working in Accounts since joining RBI as an Accounts Trainee. The wealth of knowledge gained allows her to understand the complex and sensitive issues that are associated with accounting in the industry when dealing with private and business clients.  She is currently studying further exams to qualify as an Accountant.
Fiona Edwards
Fiona EdwardsAccounts Assistant
Fiona originates from South Africa, where her accounting experience started.  Her experience now spans 32 years.  Handling invoicing of Outgoing Repatriations she’s fully aware of the complex and sensitive nature associated with the business, along with dealing with our business clients.
She enjoys making complex accounts simple ensuring satisfaction of all parties involved.

Contact Us:

Contact us first to discuss:

UK Clients:

0800 917 3585

International Clients:

+44(0)20 8684 2324


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