ASSISTANCE COMPANIES

Assistance Companies

Rowland Brothers International works with funeral partners all over the world and has built a network of agents worldwide based on their reputation and quality of service they continuously offer. We know we can rely on them to bring loved ones home.

Working closely with international travel and assistance companies, we have consolidated our processes to offer a consistently high-quality service. We set realistic expectations and give daily updates to our clients. Our clients benefit from exclusive access to our client business portal. We provide a 24/7 service 365 days of the year.

Business Credentials

For over 45 years, Rowland Brothers International works with funeral partners all over the world and has built a loyalty with them, gained over more than 45 years.

We choose partners that go above and beyond expectations to help our clients worldwide, and who have a strong reputation for the quality of service they offer.

Our worldwide partners adopt our standard procedures, which are important to our business and client service standards.

Rowland Brothers International is a member of the National Association of Funeral Directors for whom we operate a Freephone Helpline 0800 917 3585 (UK landlines only).

We are also members of FIAT/IFTA (the world organisation of funeral operatives); the National Association of Memorial Masons; the British Institute of Embalming and the International Order of the Golden Rule.

In addition, our outreach programme keeps us in touch with many organisations and specialists, including police, diplomats, embassies and consulates in London and around the world.

Global Repatriation

Rowland Brothers International takes care of all necessary details of repatriation until the deceased has reached their final destination. We can arrange all documentation, including translation if necessary, flights, transfers and all the other details required.

International Repatriation Services:

  • Preparation of the deceased for transportation in accordance with local requirements
  • A coffin or casket suitable for international transportation
  • Coordinate documentation, permits and flights
  • Complete document service
  • Translation of documents
  • Flight for deceased, clearances and transfer to airport
  • Collection and return of luggage and personal effects
  • Foreign Office, Embassy and Consular visits within easy reach of our premises
Find out more

Global Funeral Services

Our global funeral services are available to help arrange funerals.

Our Global Funeral Services:

  • Arrange a local memorial service, burial or cremation where the tragedy occurred
  • Chapel or suitable venue for small memorial service
  • Faith rituals for all religious denominations
  • Liaising with the receiving funeral home and all parties involved
  • Concierge service for mourners
  • Flowers
  • Book of condolence, obituary notices
  • Memorials

Collection and Delivery

We can arrange transportation of coffins and cremated remains all over the world. Our collection and delivery service takes care of the transport to and from airports, to their final destination.

Collection and Delivery services include:

  • Customs clearance and specialist handling at the airport
  • Payment of relevant clearances
  • Collection of deceased from airport
  • Transfer of deceased to receiving funeral director of hospital or coroners mortuary
  • Translation of death certificates
  • Arranging relevant cremation or burial certificates
  • Provision of a driver to transfer to a receiving funeral home
  • Provision of coffin, urn or casket
  • Provision of embalming

Educational Days

Our operational and bereavement educational days are available to our assistance, insurance, and corporate clients. These sessions are designed around the needs of our clients, identifying areas of joint improved working practices, touching on personal wellbeing, operational success and bereavement issues, highlighting how we can work better together.

See what assistance companies have to say about our education days:

“Thank you so much for visiting our offices and taking the time to run your sessions for us. I thoroughly enjoyed having you here and agents seemed to really enjoy the sessions, we always learn something new!

I hope we see you here again very soon.”

Contact Us:

Contact us first to discuss:

UK Clients:
0800 917 3585

International Clients:
+44(0)20 8684 2324

Email:
info@rowlandbrothersinternational.com

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